Support
Real answers from the people who built it. Here's the fastest route for each case.
Message us in the store
Use the Superhive inbox on the product page — you're automatically verified as a buyer and the conversation stays attached to your order. This is the fastest route.
Use "Get help"
Errors in Pattern Skin and Asset Forge show a "Get help" link and can package a small diagnostic zip (<5 MB, no personal data, no keys). Attach it — it usually halves the round-trips.
Email us
support@nexusmill.com — pre-sales questions, Spector feedback, anything that doesn't fit the other two.
Before you write — the quick six
The add-on won't enable / "module not found"
Install the zip itself via Edit → Preferences → Add-ons → Install (don't unzip it first), then enable "Pattern Skin". Blender 4.x or 5.x required.
My relief looks flat or barely visible
Relief depth is real millimeters against your object's size. Run the print-readiness check — if the relief is too shallow for your nozzle/layer it will say so and fix it in one click.
AI buttons are greyed out
The AI features need your own (free) Replicate account — add your key in Settings; it's stored encrypted on your machine. Every paid action shows its price on the button.
My multi-material 3MF didn't split into slots
Use the "Bambu/Orca painted" export flavour for Bambu Studio and OrcaSlicer. For PrusaSlicer and others, use object-per-part 3MF or STL-per-part and assign materials in the slicer.
SVG patterns won't load
Direct SVG loading needs cairosvg in Blender's Python (one-click install in Settings), or export your SVG to PNG.
Where are my generated textures?
In your library folder on your machine — Asset Forge and Pattern Skin share it. We never host, store or see your images.